|1-888-712-6998 Toll Free|
All fees and shipping charges are typically calculated during the checkout process and clearly shown to you before order confirmation, with the exception of international shipping charges. For international shipping rates or in the rare case that additional fees are required, we will contact you and obtain your express written approval before proceeding with your order. At Baby Oliver, there are no hidden fees.
To Place an Order - Toll Free: 1-888-712-6998
(Business Hours: 9AM-6PM CST, Mon-Thurs & 9AM-1PM CST, Fri)
Customer Service: firstname.lastname@example.org
*Baby Oliver Boutique is an online / mail order store only.
At Baby Oliver, all of our products are made with a great deal of care. We are very proud of every item that we sell and we want you to be delighted with your purchase.
Please do not hesitate to contact us with any questions before or after you place your order. We would be happy to help you make a selection, answer any questions, or take your order over the phone.
Save Today Sale: Save 10% on orders of $125 and up. Use Coupon Code: save10 (in the coupon field during checkout).
Excludes sale items, 4walls Peel & Stick, DadGear, DaisyGear, Step Stools, Some Hansa Animals & those items marked as "coupon codes not available on this item". Applies only to new orders. Does not apply to previous orders, orders in production or reorders. Non-combinable with other coupon codes or special offers.
Free Shipping Offer on orders of $75 and above applies to orders shipping within the Continental U.S. via Ground/Standard.
Low Price Guarantee
Buy now, shop later with our Price Protection Plan. If you find a publicly listed item for a lower price on another web site, catalog, or in a store within 10 days of your purchase we will refund you the difference between prices.
The store or website must be an authorized retailer of the manufacturer and must have the item publicly listed for the indicated price. Please visit the web site of the manufacturer (or designer) and look in the "Where to Buy" section. Most of our designers list all of their authorized retailers. Note: Be careful shopping out there! Unauthorized, bargain basement retailers may be selling used, seconds or knock-off merchandise.
The item must be new, in stock and available in the same style, size, color, etc. The item must be publicly shown at the price match price. Private sales, special member sales, and similar structures are excluded from the price match policy. Shipping fees will be compared and the shipping method must be the same. This offer does not apply to auction sites, coupon sites and items already discounted by Baby Oliver. Coupons, shipping charges, duties, taxes, and surcharges will be included in the price difference calculation.
Easy Price Match Request Procedure
- Place your order with us.
- If you find an item at a lower price, send us an email at email@example.com within 10 days of your purchase. Please include the following in your email:
- Your Baby Oliver Order Number
- Your Name
- Item(s) you are comparing and respective prices
- url of the store that has the item at a lower price
- url of designer (or manufacturer) of the product you are comparing (for verification that comparison is with an authorized retailer). Please refer to the "where to buy" section on the designer's web site to confirm you are comparing our price with an authorized retailer.
- Please allow 1 to 4 days for us to process your price match request. Once your price match request is approved, you will receive a credit on the credit card used to make the original purchase.
Coupons & Promotions
Coupon Codes are combinable with free shipping offers, but are not combinable with other coupon codes unless otherwise specified.
Typical shipping costs for orders shipped within the continental United States are:
*Free shipping applies only to orders shipped by ground within the continental United States. Shipping costs are calculated and included with your order during the check out process. Some items like furniture, large art pieces, etc. may require shipping surcharges or additional delivery fees. You will be notified via email if this is the case. Additional shipping fees are never applied to your order without your written permission. For returns on free shipping offers, the original shipping fees will be deducted from your refund and are calculated as 10% of your order amount. Note: when shipping via Next Day Air, 2nd Day, or 3rd Day: oversized orders (such as crib sets, two or more diaper bags, or very large items) may require additional shipping fees. If your order is subject to any such fees, we will contact you immediately. We will not ship your order or charge your credit card until we receive your approval. At Baby Oliver there are no hidden fees.
- Ground - Standard (3 - 7 Days): $7.50 for orders up to $75
- Ground - Standard (3 - 10 Days): *Free shipping for orders over $75
- 3 Day Express: $30.00
- 2 Day Express: $40.00
- Next Day Air: $50.00
Undeliverable shipments and refused deliveries will be charged for the original shipping fees plus a 10% handling fee.
Ground shipping typically takes 3 to 7 days from ship date to arrive. Note: Delivery services Do Not operate or deliver on weekends or holidays (except USPS on Saturday).
Next Day Shipping and Express Orders:
We would be happy to ship any in-stock item to you overnight. In-stock items are marked as "Usually ships the next business day." Please contact by telephone for express orders.
Item will arrive two business days after it is shipped. For example, on an item marked "Will ship next business day":
- Orders placed Monday will ship Tuesday and will arrive Thursday.
- Orders placed Tuesday will arrive Friday.
- Wednesday: will arrive the following Monday.
- Thursday: will arrive the following Tuesday.
- Orders placed Friday, Saturday, or Sunday will arrive Wednesday.
- Note: delivery services do not operate or deliver on holidays.
Item will arrive three business days after it is shipped. For example, on an item marked "Will ship next business day":
- Orders placed: Monday will ship Tuesday & arrive Friday.
- Tuesday will ship Wednesday & arrive the next Monday.
- Wednesday will ship Thursday & arrive the next Tuesday.
- Thursday will ship Friday & arrive the next Wednesday.
- Orders placed Friday, Saturday, or Sunday will ship the next Monday & arrive Thursday.
- Note: Delivery services do not operate or deliver on holidays.
Free Shipping to Canada Program!
Free shipping to Canada is non-combinable with other promotions or discount codes. Coupon code field must be left blank during checkout for free shipping to be considered. Otherwise, a shipping quote will be emailed to you for acceptance.
All items in an order must be from one brand
NOT all brands are included. You will be notified if the item(s) you have chosen are excluded. You may also email our customer service group to inquire about whether a specific brand qualifies for this program.
See complete details below:
Free shipping to Canada (from USA) on qualified orders over $199! Shipping costs are often substantial and International Shipping can be very expensive and complex, often making the delivered cost of designer goods from the US to Canada unattractive for many. To assist with this, Baby Oliver now offers our Canadian friends a free ground shipping to Canada option for all qualifying orders $199 US dollars and over. Program rules and order qualifications are:
Fast, painless & easy with no extra work for you! No shipping fee confirmations or email delays required! Simply complete your order and select Canada as your Shipping Country and Shipping Method. If your order is > $199 US and qualifies (rules below), you will automatically receive Free Ground Shipping and that will be your order total. NOTE: Please leave coupon field blank during checkout if applying for FREE SHIPPING to Canada.
In the RARE case that a different current discount or promotion could yield a greater savings to you, we will INSTEAD automatically apply that discount to your order in lieu of the Free Shipping Offer to give you the best value possible. In either case, your order total will not exceed the retail price of your products ordered. Due to the special nature of this offer, it is NOT combinable with any other promotions, discounts, coupon codes, etc. If you have any further questions about the program after reviewing the rules, you can call us at 1-888-7712-6998 during business hours.
Order is placed for one Brand of items. There is no quantity or item type limit as long as the items are from the same brand. (Example: Different models of diaper bags or different artists/artworks can be ordered as long as they are the same brand or designer name).
The items must be in-stock and available to ship together with a completed order total of $199 USD shipping to single destination. The entire order must ship complete in a single shipment (though the shipment may include multiple cartons).
Though we make every effort to do so, not all brands or items are able to be shipped outside the USA. If items ordered fall into this area, we will advise you via email. If you would like to know prior to ordering, please email us the brand at firstname.lastname@example.org and we will happily advise you in advance if the items can be shipped to Canada under this program.
Offer applies to online qualifying orders with delivery to Canadian addresses by regular ground shipping only and excludes delivery to some remote Canadian locations.
Recipient is responsible for duties, custom fees, etc., if applicable.
For larger orders (>$500), contact us at 1-888-712-6998 for special assistance and pricing quotes.
If the order does not qualify for the shipping promotion for some reason, we will notify you via email with an explanation and a shipping quote option.
How it Works: It is fast and easy, just like a normal order! Selecting from a single Brand name, simply place the order in your shopping cart. During checkout select Canada as the country and select Canada as the Shipping Option. Previously, an individual shipping quote would be emailed to you for acceptance requiring additional time and effort, but no more!. For qualifying orders, your order total will remain the same and no additional shipping charges will be applied!
International shipping is available for most items to the following countries:
United Kingdom (Great Britain, Ireland, Scotland, Wales)
U.S. Virgin Islands
Once your order is received, we will email you with an international shipping rate quote for your review prior to order completion. Once you accept and confirm to us acceptance of the shipping rate, we will complete the processing of your order. If using a credit card, you will not be charged until we receive your shipping rate acceptance confirmation email. Paypal users will have their accounts charged according to Paypal service rules (typically upon initial order placement). You will be notified via email if an item you have chosen is not available to ship outside the United States.
Also, we welcome inquiries regarding shipments to other countries. If you do not find your country on our current list, email us at email@example.com and include your country along with the item description, destination city and your postal code and we will advise you as to shipping availability. New countries are added to our international destinations list based upon customer requests and feedback, so we encourage you to contact us to see if we can add your country to BabyOliver product destinations!
Canceling an Order
Orders are processed and shipped as soon as they are received and in most cases can not be canceled. When you receive your item, use our return procedure to return the order. Sorry, all shipping fees and gift wrap fees are non-refundable. Note: refused deliveries will be charged for the original shipping fees plus a 10% handling fee. If you
need to cancel a custom made item, refer to the Custom Made Orders policy below.
Custom Made Orders
Items made to your specifications such as art, custom crib sets, personalized items, and furniture, require payment in full at the time that the order is placed. Because these items are hand-crafted to your specifications, we are not able to accept returns on these items. Custom orders may be canceled for a full refund within 24 hours of the order being placed. Please contact us at firstname.lastname@example.org to cancel a custom order.
On all standard orders, your account is only charged when your order actually ships. On custom made orders, your account is charged at the time the order is entered. We will never charge you hidden fees. You will always be clearly notified in advance of your charges via the shopping cart checkout screen or by email.
As we are an Oklahoma based company, no sales tax will be applied to your order unless you reside in Oklahoma.
All prices are in US Dollars.
Defective or Damaged Items
If you have received a product that you feel is defective or has been damaged in shipping, please contact us immediately via phone or email.
If you are not completely satisfied with your purchase, Baby Oliver would be happy to accept a return up to 14 days after you receive the item(see the following for exceptions). Items must be returned to Baby Oliver in new, unused condition, and be in original packaging, with all tags attached. Returns must be post marked within 14 days of your receipt of the item(s). Undeliverable shipments, refused deliveries, and unauthorized returns will be charged for the original shipping fees plus a 25% handling fee. Shipping fees and gift wrap fees are non-refundable. For free shipping offers, shipping fees will be deducted from your refund. Shipping fees are calculated at 10% of your original order amount. Most of our products don't have restocking fees. Products that have restocking fees will be noted as such in their descriptions. The following items are non-returnable: items purchased on sale, fabric, custom made items, Hansa life size & ride on animals, Oopsy daisy products, furniture, personal hygiene items, and personalized items. Please contact us within one week of receipt of a non-returnable item to report any problems. All sales become final 14 days after you receive the item(s).
We process all exchanges as returns. Return the items you do not wish to keep and place a new order for the replacement items at your convenience.
Hassle-Free Return Procedure
To return an item, just use the three step procedure below. You don't need to contact us, but if you have any questions please don't hesitate to do so.
- Complete the Yellow Product Return Form included with your shipment. Contact us at email@example.com if you do not have a return form. Please Note: Items shipped to you without a return form require special instructions for returns or exchanges.
- Sign the form.
- Ship your item back to us. We will notify you via email when your return is processed and your refund issued. It typically takes one to two weeks to process a return and issue a refund once we receive your item(s).