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At Baby Oliver, all of our products are made with a great deal of care. We are very proud of every item that we sell and we want you to be delighted with your purchase. Please do not hesitate to contact us with any questions before or after you place your order. We would be happy to help you make a selection, answer any questions, or take your order over the phone. Save Today Sale: Save 10% on orders of $125 and up. Use Coupon Code: save10 (in the coupon field during checkout). Excludes sale items, 4walls Peel & Stick, DadGear, DaisyGear, Step Stools, Some Hansa Animals & those items marked as "coupon codes not available on this item". Applies only to new orders. Does not apply to previous orders, orders in production or reorders. Non-combinable with other coupon codes or special offers. Free Shipping Offer on orders of $75 and above applies to orders shipping within the Continental U.S. via Ground/Standard. Low Price Guarantee Buy now, shop later with our Price Protection Plan. If you find a publicly listed item for a lower price on another web site, catalog, or in a store within 10 days of your purchase we will refund you the difference between prices. The store or website must be an authorized retailer of the manufacturer and must have the item publicly listed for the indicated price. Please visit the web site of the manufacturer (or designer) and look in the "Where to Buy" section. Most of our designers list all of their authorized retailers. Note: Be careful shopping out there! Unauthorized, bargain basement retailers may be selling used, seconds or knock-off merchandise. The item must be new, in stock and available in the same style, size, color, etc. The item must be publicly shown at the price match price. Private sales, special member sales, and similar structures are excluded from the price match policy. Shipping fees will be compared and the shipping method must be the same. This offer does not apply to auction sites, coupon sites and items already discounted by Baby Oliver. Coupons, shipping charges, duties, taxes, and surcharges will be included in the price difference calculation. Easy Price Match Request Procedure
Coupon Codes are combinable with free shipping offers, but are not combinable with other coupon codes unless otherwise specified. Shipping Information Typical shipping costs for orders shipped within the continental United States are:
Undeliverable shipments and refused deliveries will be charged for the original shipping fees plus a 10% handling fee. Ground Shipping Ground shipping typically takes 3 to 7 days from ship date to arrive. Note: Delivery services Do Not operate or deliver on weekends or holidays (except USPS on Saturday). Next Day Shipping and Express Orders: We would be happy to ship any in-stock item to you overnight. In-stock items are marked as "Usually ships the next business day." Please contact by telephone for express orders. 2nd Day: Item will arrive two business days after it is shipped. For example, on an item marked "Will ship next business day":
3 Day: Item will arrive three business days after it is shipped. For example, on an item marked "Will ship next business day":
International Shipping Free Shipping to Canada Program! Free shipping to Canada (from USA) on qualified orders over $199! Shipping costs are often substantial and International Shipping can be very expensive and complex, often making the delivered cost of designer goods from the US to Canada unattractive for many. To assist with this, Baby Oliver now offers our Canadian friends a free ground shipping to Canada option for all qualifying orders $199 US dollars and over. Program rules and order qualifications are: Fast, painless & easy with no extra work for you! No shipping fee confirmations or email delays required! Simply complete your order and select Canada as your Shipping Country and Shipping Method. If your order is > $199 US and qualifies (rules below), you will automatically receive Free Ground Shipping and that will be your order total. NOTE: Please leave coupon field blank during checkout if applying for FREE SHIPPING to Canada. In the RARE case that a different current discount or promotion could yield a greater savings to you, we will INSTEAD automatically apply that discount to your order in lieu of the Free Shipping Offer to give you the best value possible. In either case, your order total will not exceed the retail price of your products ordered. Due to the special nature of this offer, it is NOT combinable with any other promotions, discounts, coupon codes, etc. If you have any further questions about the program after reviewing the rules, you can call us at 1-888-7712-6998 during business hours. International shipping is available for most items to the following countries: Once your order is received, we will email you with an international shipping rate quote for your review prior to order completion. Once you accept and confirm to us acceptance of the shipping rate, we will complete the processing of your order. If using a credit card, you will not be charged until we receive your shipping rate acceptance confirmation email. Paypal users will have their accounts charged according to Paypal service rules (typically upon initial order placement). You will be notified via email if an item you have chosen is not available to ship outside the United States. Also, we welcome inquiries regarding shipments to other countries. If you do not find your country on our current list, email us at customerservice@babyoliverboutique.com and include your country along with the item description, destination city and your postal code and we will advise you as to shipping availability. New countries are added to our international destinations list based upon customer requests and feedback, so we encourage you to contact us to see if we can add your country to BabyOliver product destinations! Canceling an Order Orders are processed and shipped as soon as they are received and in most cases can not be canceled. When you receive your item, use our return procedure to return the order. Sorry, all shipping fees and gift wrap fees are non-refundable. Note: refused deliveries will be charged for the original shipping fees plus a 10% handling fee. If you need to cancel a custom made item, refer to the Custom Made Orders policy below. Custom Made Orders Items made to your specifications such as art, custom crib sets, personalized items, and furniture, require payment in full at the time that the order is placed. Because these items are hand-crafted to your specifications, we are not able to accept returns on these items. Custom orders may be canceled for a full refund within 24 hours of the order being placed. Please contact us at returns@babyoliverboutique.com to cancel a custom order. Charges On all standard orders, your account is only charged when your order actually ships. On custom made orders, your account is charged at the time the order is entered. We will never charge you hidden fees. You will always be clearly notified in advance of your charges via the shopping cart checkout screen or by email. As we are an Oklahoma based company, no sales tax will be applied to your order unless you reside in Oklahoma. All prices are in US Dollars. Defective or Damaged Items If you have received a product that you feel is defective or has been damaged in shipping, please contact us immediately via phone or email. Return Policy If you are not completely satisfied with your purchase, Baby Oliver would be happy to accept a return up to 14 days after you receive the item(see the following for exceptions). Items must be returned to Baby Oliver in new, unused condition, and be in original packaging, with all tags attached. Returns must be post marked within 14 days of your receipt of the item(s). Undeliverable shipments, refused deliveries, and unauthorized returns will be charged for the original shipping fees plus a 25% handling fee. Shipping fees and gift wrap fees are non-refundable. For free shipping offers, shipping fees will be deducted from your refund. Shipping fees are calculated at 10% of your original order amount. Most of our products don't have restocking fees. Products that have restocking fees will be noted as such in their descriptions. The following items are non-returnable: items purchased on sale, fabric, custom made items, Hansa life size & ride on animals, Oopsy daisy products, furniture, personal hygiene items, and personalized items. Please contact us within one week of receipt of a non-returnable item to report any problems. All sales become final 14 days after you receive the item(s). Exchanges We process all exchanges as returns. Return the items you do not wish to keep and place a new order for the replacement items at your convenience. Hassle-Free Return Procedure To return an item, just use the three step procedure below. You don't need to contact us, but if you have any questions please don't hesitate to do so.
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